{"id":13,"date":"2025-08-02T23:44:05","date_gmt":"2025-08-02T23:44:05","guid":{"rendered":"https:\/\/shoesegypt1.com\/?page_id=13"},"modified":"2025-09-07T13:01:05","modified_gmt":"2025-09-07T13:01:05","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/shoesegypt1.com\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-4a1e9b53 e-flex e-con-boxed e-con e-parent\" data-id=\"4a1e9b53\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-405049f6 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"405049f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div style=\"font-family: Arial, sans-serif; color: #000000; line-height: 1.7; font-size: 16px; padding: 20px;\"><h1 style=\"color: #02403d; font-size: 28px; margin-bottom: 10px;\">\ud83d\udce6 Shipping &amp; Return Policy<\/h1><p>At <strong style=\"color: #004c46;\">Shoes Egypt<\/strong>, we are committed to providing you with a seamless shopping experience. From <strong>quick delivery<\/strong> to a <strong>fair and transparent return policy<\/strong>, our priority is your satisfaction. Please review our shipping and return guidelines before placing an order.<\/p><hr style=\"border: none; border-top: 1px solid #004C46; margin: 20px 0;\" \/><h2 style=\"color: #004c46; font-size: 22px; margin-bottom: 8px;\">\ud83d\ude9a Shipping Policy<\/h2><h3 style=\"color: #ff4200; font-size: 18px; margin-top: 15px;\">Order Processing<\/h3><p>All orders are processed and dispatched within <strong>1\u20132 business days<\/strong> after order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.<\/p><h3 style=\"color: #ff4200; font-size: 18px; margin-top: 15px;\">Delivery Timeframes<\/h3><p>We deliver according to this timeline in Egypt:<\/p><ul style=\"margin: 8px 0 15px 20px;\"><li><strong>Cairo:<\/strong> 1-2 business days<\/li><li><strong>Alexandria:<\/strong> 2-3 business days<\/li><li><strong>Rest of the Governorates:<\/strong> 2-3 business days<\/li><\/ul><p style=\"font-size: 14px; color: #004c46;\"><em>Note: During peak seasons or sales, processing and delivery may take slightly longer.<\/em><\/p><h3 style=\"color: #ff4200; font-size: 18px; margin-top: 15px;\">Shipping Fees<\/h3><div><b>Flat fees apply to all orders.<\/b><\/div><ul style=\"margin: 8px 0 15px 20px;\"><li><strong>Cairo &amp; Giza:<\/strong> E\u00a3 100<\/li><li><strong>Alexandria:<\/strong> E\u00a3 100<\/li><li><strong>Rest of Egypt:<\/strong> E\u00a3 100<\/li><\/ul><p>Shipping fees are <strong>non-refundable<\/strong> and may vary during promotions.<\/p><h3 style=\"color: #ff4200; font-size: 18px; margin-top: 15px;\">Tracking Your Order<\/h3><p>You can <strong>track your order<\/strong> using the <strong>phone number<\/strong> you provided at checkout. Tracking updates will be sent via <strong style=\"color: #004c46;\">WhatsApp<\/strong> to keep you informed about your delivery status in real-time.<\/p><h3 style=\"color: #ff4200; font-size: 18px; margin-top: 15px;\">Address Accuracy<\/h3><p>Please ensure all shipping details are <strong>accurate<\/strong>. Incorrect or incomplete addresses may result in <strong>delays<\/strong> or <strong>additional shipping charges<\/strong>.<\/p><hr style=\"border: none; border-top: 1px solid #004C46; margin: 20px 0;\" \/><h1 style=\"color: #02403d; font-size: 28px; margin-bottom: 10px;\">\ud83d\udcb3 Return &amp; Refund Policy<\/h1><p>We want you to be <strong>100% satisfied<\/strong> with your purchase. If for any reason you\u2019re not, you may <strong>return<\/strong> or <strong>request a refund<\/strong> under the following conditions:<\/p><h3 style=\"color: #ff4200; font-size: 18px; margin-top: 15px;\">Return Window<\/h3><p>Returns must be requested within <strong>24 hours<\/strong> from the date of delivery.<\/p><h3 style=\"color: #ff4200; font-size: 18px; margin-top: 15px;\">Return Conditions<\/h3><ul style=\"margin: 8px 0 15px 20px;\"><li>Items must be <strong>unused, unworn, and in their original packaging.<\/strong><\/li><li>All tags, labels, and accessories must be included.<\/li><li><strong>Sale products are non-refundable.<\/strong><\/li><\/ul><h3 style=\"color: #ff4200; font-size: 18px; margin-top: 15px;\">\ud83d\uded2 Try Before You Pay<\/h3><p>In certain areas, you may try your item upon delivery. If it doesn\u2019t fit or meet your expectations, you may <strong>return it immediately<\/strong> to the delivery agent without any cost.<\/p><h3 style=\"color: #ff4200; font-size: 18px; margin-top: 15px;\">\ud83d\udcb0 Refund Process<\/h3><ul style=\"margin: 8px 0 15px 20px;\"><li><strong>Cash-on-Delivery Orders:<\/strong> Refund will be processed <strong>in cash<\/strong> once the return is approved.<\/li><li><strong>Card Payments:<\/strong> Refunds will be processed according to your payment provider&#8217;s timeline.<\/li><li><strong>Shipping fees are non-refundable<\/strong> unless the return is due to our error or a defective product.<\/li><\/ul><h3 style=\"color: #ff4200; font-size: 18px; margin-top: 15px;\">\ud83d\udd04 Exchanges<\/h3><p>Need a different size or color?<\/p><ul style=\"margin: 8px 0 15px 20px;\"><li>Contact us within\u00a0<strong>3 days<\/strong> of receiving your order.<\/li><li>Item must be <strong>unused and in its original packaging.<\/strong><\/li><li>If the desired item is out of stock, a refund will be issued instead.<\/li><\/ul><h3 style=\"color: #ff4200; font-size: 18px; margin-top: 15px;\">\u26a0\ufe0f Damaged or Incorrect Items<\/h3><p>We carefully inspect every item before shipping. However, if you receive a <strong>damaged, defective, or incorrect product<\/strong>:<\/p><ul style=\"margin: 8px 0 15px 20px;\"><li>Report it <strong>immediately or within 24 hours of delivery.<\/strong><\/li><li>If the item is not reported within 24 hours of receiving the package, it will be considered <strong>non-refundable.<\/strong><\/li><li>We will arrange for a <strong>replacement<\/strong> or issue a <strong>full refund<\/strong> at no additional cost if reported within the 24-hour window.<\/li><\/ul><h3 style=\"color: #ff4200; font-size: 18px; margin-top: 15px;\">\u274c Order Cancellations<\/h3><p>You may <strong>cancel your order<\/strong> before it is dispatched. Once shipped, cancellation requests cannot be processed, and you will need to follow our <strong>standard return procedure.<\/strong><\/p><hr style=\"border: none; border-top: 1px solid #004C46; margin: 20px 0;\" \/><h2 style=\"color: #02403d; font-size: 22px; margin-bottom: 8px;\">\ud83d\udcde Need Help?<\/h2><p>For any questions, assistance, or to initiate a return, contact us via:<\/p><ul style=\"margin: 8px 0 15px 20px;\"><li style=\"margin-bottom: 10px; font-size: 16px;\"><span style=\"font-weight: 600; font-size: 16px;\">Email:<\/span> contact@shoesegypt1.com<\/li><li style=\"margin-bottom: 10px; font-size: 16px;\"><span style=\"font-weight: 600; font-size: 16px;\">Phone:<\/span> +20-1111-146-208<\/li><li style=\"margin-bottom: 0px; font-size: 16px;\"><span style=\"font-weight: 600; font-size: 16px;\">WhatsApp:<span style=\"font-size: 16px; color: #004c46;\"><a style=\"font-size: 16px; color: #004c46; text-decoration: none;\" href=\"https:\/\/api.whatsapp.com\/send\/?phone=201111146208\"> Click this link to chat<\/a><\/span><br \/><\/span><\/li><li><strong>Instagram:<\/strong><strong><span style=\"color: #004c46;\"><a style=\"color: #004c46; text-decoration: none;\" href=\"https:\/\/www.instagram.com\/shoesegypt?hl=en\"> Click to visit Instagram<\/a><br \/><\/span><\/strong><\/li><\/ul><p>We\u2019re here to ensure your shopping experience with <strong style=\"color: #004c46;\">Shoes Egypt<\/strong> is <strong>smooth, transparent, and hassle-free.<\/strong><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\ud83d\udce6 Shipping &amp; Return Policy At Shoes Egypt, we are committed to providing you with a seamless shopping experience. From<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/shoesegypt1.com\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shoesegypt1.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shoesegypt1.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shoesegypt1.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shoesegypt1.com\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":47,"href":"https:\/\/shoesegypt1.com\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":15212,"href":"https:\/\/shoesegypt1.com\/wp-json\/wp\/v2\/pages\/13\/revisions\/15212"}],"wp:attachment":[{"href":"https:\/\/shoesegypt1.com\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}